General

Article 1 - Definitions.
In these terms and conditions, the following definitions apply:

Reflection period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Term Contract: a distance contract relating to a series of products and/or services, of which the obligation to deliver and/or take delivery is spread over a certain period of time; Term Contract: a distance contract relating to a series of products and/or services, of which the obligation to deliver and/or take delivery is spread over a certain period of time

Durable medium: any device that enables the consumer or trader to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement in which, within the framework of a system organized by the trader for distance selling of goods and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to come together in the same room at the same time.

General terms and conditions: these general terms and conditions of the trader.

Article 2 - Identity of the trader

Company name: on request

Address: on request

Chamber of Commerce: on request

Article 3 - Applicability

These general conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the trader's premises and, at the consumer's request, will be sent free of charge as soon as possible.

Notwithstanding the previous paragraph, before the distance contract is concluded electronically, the text of these general conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.

If specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 apply accordingly and in the event of conflicting general terms and conditions the consumer may always rely on the provision most favorable to him.

If one or more provisions of these General Terms and Conditions should at any time be invalid or void in whole or in part, the other provisions of the agreement and these General Terms and Conditions shall remain in force and the provision in question shall immediately be replaced by mutual agreement by a provision that comes as close as possible to the meaning and purpose of the original provision.

Situations not provided for in these General Terms and Conditions are to be assessed "in the spirit" of these General Terms and Conditions.

Ambiguities concerning the interpretation or content of one or more provisions of our General Terms and Conditions must be interpreted "in the spirit" of these General Terms and Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this must be expressly stated in the offer.

The offer is subject to change. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description must be sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

The images of the products are a faithful representation of the products offered. Operator cannot guarantee that the colors shown exactly match the actual colors of the products.

Each offer contains information from which the consumer can find out which rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs are at the customer's expense and risk. The postal and/or courier service applies the special regulation for postal and courier services during importation. This regulation applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects VAT (also along with customs clearance fees) from the recipient of the goods;

any shipping costs;

How the contract is concluded and the steps required for its conclusion;

Whether or not the right of withdrawal is applicable;

The method of payment, delivery and performance of the contract;

the period for acceptance of the offer or the period within which the trader guarantees the price;

the amount of the rate of distance communication, if the costs of using the technique of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer;

the manner in which the consumer, prior to the conclusion of the contract, can check and, if necessary, correct the information provided by him under the contract;

languages other than Dutch in which the contract can be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in case of a longer transaction.

Optional: available sizes, colors, types of materials.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set out therein.

If the consumer has accepted the offer electronically, the trader shall immediately acknowledge receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to protect the electronic transmission of data and to ensure a secure web environment. If the consumer can pay electronically, the merchant will take appropriate security measures.

The merchant can - within legal frameworks - check whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this check, the trader has good reasons not to conclude the contract, he has the right to refuse an order or an application or to subject the execution to special conditions, giving reasons.

The trader shall provide the consumer with the following information with the product or service, in writing or in such a way that it can be consulted by the consumer on a durable medium:
 The visiting address of the trader's establishment to which the consumer may address complaints;
The conditions under which and the manner in which the consumer may exercise his right of withdrawal or, where applicable, clear information on the exemption from the right of withdrawal;
the information on guarantees and existing after-sales services;
the information referred to in Article 4(3) of these conditions, unless the trader has already provided the consumer with this information before the performance of the contract;
the conditions for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a continuing contract, the provisions of the previous paragraph shall apply only to the first delivery.

Each agreement is concluded under the suspensive condition of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the possibility of dissolving the agreement within 14 days without giving reasons. This cooling off period starts the day after receipt of the product by the consumer or a representative previously designated by the consumer and communicated to the entrepreneur.

During the cooling off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product to the trader with all delivered accessories and, to the extent reasonable, in its original condition and packaging, in accordance with the trader's reasonable and clear instructions.

If the consumer wishes to exercise his right of withdrawal, he must notify the trader within 14 days of receiving the product. The consumer must do this in the form of a written notification/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove the timely return of the delivered goods, for example by proof of shipment.

If the consumer has not expressed his wish to exercise his right of withdrawal or has not returned the product to the trader after the expiry of the time limits referred to in paragraphs 2 and 3, the purchase shall be deemed to have been made.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the cost of returning the goods shall be borne by the consumer.

If the consumer has paid an amount, the trader shall refund this amount as soon as possible and at the latest within 14 days after the withdrawal. The condition is that the goods have already been returned to the trader or that it can be adequately demonstrated that the goods have been returned in full.

Article 8 - Exclusion of the right of withdrawal.

The trader may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if the trader has clearly stated this in the offer, at least in time for the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products

that have been created by the trader in accordance with the consumer's specifications
which are clearly of a personal nature
that cannot be returned due to their nature; or
Which spoil or age quickly;
whose price is subject to fluctuations in the financial market over which the trader has no influence;
For individual newspapers and magazines;
For audio and video recordings and computer software of which the consumer has broken the seal.
for hygiene products of which the consumer has broken the seal.
The exclusion of the right of withdrawal is only possible for services

for accommodation, transport, catering or leisure activities on a specific date or during a specific period
the delivery of which commenced with the consumer's express consent before the withdrawal period has expired;
on betting and lotteries.

Article 9 - The price

During the period of validity indicated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This connection to fluctuations and the fact that the prices mentioned are target prices are mentioned in the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from legal provisions or regulations.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed and:

they result from legal provisions or regulations; or
the consumer has the right to terminate the agreement on the day the price increase takes effect.
According to Article 5(1) of the 1968 Value Added Tax Act, the place of delivery is the country where the transport begins. In this case, this delivery takes place outside the EU. Then the postal or courier service collects import VAT or handling charges from the customer. Consequently, the merchant does not charge VAT.

All prices are subject to printing errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the merchant is not obliged to deliver the goods at an incorrect price.

Article 10 - Compliance and warranty

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing at the time of the conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for other than normal purposes.

A warranty provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader under the contract.

Defective or incorrectly delivered products must be reported in writing to the trader within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The Contractor's warranty period is the same as the manufacturer's warranty period. However, the merchant is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;

The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

The defect is entirely or partially the result of regulations which the State has established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address communicated to the company by the consumer.

Subject to what is stated in article 4 of these general conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this within 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without cost and the right to possible compensation.

In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly indicated that a replacement article will be delivered. The right of withdrawal cannot be excluded for replacement articles. The costs of the return shipment shall be borne by the entrepreneur.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and made known to the entrepreneur representative, unless otherwise expressly agreed.

Article 12 - Forward transactions: duration, termination and extension

Term

The consumer may terminate an indefinite term contract that relates to the regular delivery of products (including electricity) or services at any time subject to the applicable termination rules and a notice period not exceeding one month.

The consumer may terminate a fixed-term contract that has been concluded for the regular supply of products (including electricity) or services at any time towards the end of the fixed-term in accordance with the applicable termination rules and with due observance of a notice period not exceeding one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

end at any time and not be limited to termination at a specific time or during a specific period;

terminate them at least in the same way as they were entered into by him

always end with the same notice period as the trader has set for himself.

Extension

A fixed-term contract for the regular supply of goods (including electricity) or the provision of services may not be tacitly extended or renewed for a fixed term.

Notwithstanding the previous paragraph, a fixed-term contract concerning the regular supply of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer may terminate this extended contract at the end of the extension with a notice period not exceeding one month.

A fixed-term contract concerning the regular supply of goods or the provision of services may be tacitly renewed for an indefinite period only if the consumer may terminate the contract at any time with not more than one month's notice, and with not more than three months' notice if the contract concerns the regular but less than monthly supply of daily, news and weekly newspapers and magazines.

A temporary agreement for the regular supply of daily and weekly newspapers and magazines as part of an introductory subscription (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

When a contract has a duration of more than one year, the consumer may terminate the contract after the expiration of one year at any time with a notice period of up to one month, unless reasonableness and fairness oppose termination before the expiration of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer shall be paid within 7 working days after the beginning of the reflection period referred to in Article 6(1). In the case of an agreement for the provision of a service, this period starts after the consumer has received the confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur.

In case of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs made known in advance to the consumer.

Article 14 - Complaint procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days fully and clearly described, after the consumer has found the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days after receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved amicably, a dispute arises and is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the merchant unless the merchant indicates otherwise in writing.

If a complaint is found by the merchant to be justified, the merchant will replace or repair the delivered products at his discretion free of charge.

Article 15 - Disputes

On contracts between the trader and the consumer to which these general conditions apply, only Dutch law applies. Even if the consumer lives abroad.